Return & Refund Policy – SolePremium

At SolePremium.Store, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ Eligibility for Return

• Items can be returned within 7 days of delivery.

• The product must be unused, in original packaging, and in resellable condition.

• Return is not accepted if the item shows signs of wear, damage, or tampering.

💰 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, the refund will be processed within 5–7 business days via your original payment method or bank transfer.

• Cash on Delivery (COD) orders will be refunded via bank transfer.

🔄 Exchange Option

• Exchanges are accepted for size issues or defective items.

• Exchange requests must be made within 7 days of delivery.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• In case of a wrong or faulty product, you will pay delivery charges 20 AED